Refund Policy
This document sets out refund conditions for WIXE digital products and paid features. It applies together with the Terms of Service.
1. Scope
This policy applies to payments for Premium, paid digital features, and other digital upgrades available on WIXE.
By making a payment, the user accepts this Refund Policy together with the Terms of Service.
2. Nature of Digital Services
WIXE provides digital content and access to digital features. Access may be granted immediately after payment confirmation.
Where permitted by applicable law, the user expressly requests immediate performance of digital services and acknowledges that withdrawal/refund rights may be limited once performance has started.
3. General Refund Rule
As a general rule, payments for digital products and already-delivered digital access are final and non-refundable, except where explicitly stated in this policy or required by applicable law.
4. When a Refund May Be Granted
- A duplicate charge confirmed by payment records.
- A charge caused by a technical error on WIXE or payment provider side.
- A paid feature was not actually delivered due to WIXE fault and was not fixed within a reasonable time after support contact.
- Any other case where a refund is mandatory under applicable law.
5. When a Refund Is Normally Not Granted
- Change of mind after payment.
- Non-use of a purchased feature when access was correctly delivered.
- Restrictions caused by violations of the Terms of Service or moderation/security enforcement.
- Inability to use the service due to device, network, third-party software, browser extensions, or other factors outside WIXE control.
6. How to Request a Refund
Refund requests must be sent to support@mg.wixe.wtf within 14 calendar days from the payment date, unless a different period is required by law.
Please include: account/UID, payment date and amount, transaction identifier, reason for request, and supporting evidence.
User refund requests are reviewed within 24 hours from the moment the user contacts WIXE support.
If the refund request is approved, funds are returned within 72 hours from the refund approval decision.
Refund decisions are made after verification. If approved, funds are returned via the original payment method unless otherwise required by law or payment provider rules.
7. Chargebacks and Disputes
Before initiating a chargeback, the user must first contact WIXE support for direct resolution. In case of fraudulent or abusive chargebacks, access to paid features may be restricted until the dispute is resolved.
8. Mandatory Consumer Rights
Nothing in this policy limits mandatory consumer rights that cannot be excluded under applicable law.
9. Policy Updates
WIXE may update this policy from time to time. The current version is published on this page and takes effect from publication date unless stated otherwise.